As VP of reliability at my company, I often meet customers when they are at the tyranny of the urgent. They’ll have a significant problem, multiple questions, and a big decision to make. Just recently I was with one of our customers as he was facing one of those big decisions. It was a tough one. This customer is responsible for a 14-plant steel mill. … Continue reading Data, Information, and Wisdom.
A few weeks ago I went to a customer site where they had a meeting of the minds for their reliability team. The host was a multi-site paper manufacturer with an intelligent approach to plant reliability. The reliability team included, of course, several reliability professionals, but there were procurement people there too. That’s not unusual. We’re finding more and more that procurement and reliability often … Continue reading 3 Lessons in Reliability from the Paper Manufacturing Industry